Refund and Returns Policy

At Layba Jewellers, we aim to provide our customers with quality jewellery and a satisfactory shopping experience. Please carefully check the product details, size, design, weight, and other applicable details before completing your purchase.

Returns & Exchanges

All jewellery purchases made at our physical store are subject to our store’s return and exchange terms.

Before completing your purchase, customers are encouraged to inspect the jewellery and confirm that the product meets their requirements.

For eligible products, returns or exchanges may be considered only according to our applicable store policy and conditions.

Refund Policy

Refunds are subject to the applicable terms and conditions of our store. If a refund is approved, the refund method and amount will be determined based on the purchase details and applicable store policy.

Product-Specific Conditions

Certain jewellery items may have specific return or exchange conditions based on their design, customization, size, making, or other product-related factors.

Customized or specially made jewellery may not be eligible for return or exchange unless otherwise agreed by the store.

Damaged or Incorrect Product

If you notice any issue with your jewellery at the time of purchase, please inform our store team immediately so that the matter can be reviewed.

How to Contact Us

For questions regarding returns, exchanges, or refunds, please contact us through WhatsApp or visit our physical store. Our team will assist you according to the applicable store policy.

Note: Return, exchange, and refund eligibility may vary depending on the product and applicable store terms.